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CUSTOMER SERVICE

 

Shipping & Delivery
All deliveries within New Zealand are a flat rate of only $6.
All orders (paid in full before 1pm) will be sent the same day (Monday-Friday). 
We use a 'Track and Trace' service on all orders within NZ. You will be emailed the tracking details when the order has been sent.
We aim for overnight delivery (Monday - Friday). Rural delivery can take a few days longer.
Delivery is FREE for all orders over $100 (delivered within New Zealand only).

 

Lay-By Terms
Layby is only available for orders over $70.
All Layby orders must be paid in FULL no later than 4 weeks from the date that the order was placed.
To start a Layby simply place your order on the website, choose Direct Credit for the payment method and send us an email to confirm the Layby: info@beemybaby.co.nz
A minimum deposit of 20% is required when the order is placed.
All payments must be made via bank deposit into the Bee My Baby account which is shown on your order. Please use your name and order number as a reference.
It is up to you how frequently you make payments, but remember your order must be paid in FULL within four weeks.
Orders will be shipped as soon as full and final payment has been received.
You can cancel your Layby at any time. All cancelled Layby orders will incur a $15 Administration fee. We must recieve notification of your intention to cancel the Layby in wirting: info@beemybaby.co.nz
Upon receiving notification of the Layby cancellation we will contact you to request your bank details for the refund. Any remaining money (excluding the $15 Administration fee) will then be returned to your nominated bank account within 2 working days.
Bee My Baby has the right to cancel your Layby if the outstanding balance is not paid in FULL within the required time frame (4 weeks). We will of course contact you to discuss the situation prior to the order being cancelled.

 

International Shipping & Delivery
We can ship to Australia for a standard rate of $14 NZD Economy.  GST is not charged on International orders so your poastage will actually be $12.17. 
If you would like your order sent with track & trace this will cost extra.

We are happy to ship to other countries. Please email us: info@beemybaby.co.nz to let us know which country and we will arrange a shipping quote for you.

 

Returns & Replacements
Bee My Baby is committed to customer satisfaction. If for any reason you are not completely satisfied with your purchase, please return the item and we will replace it or refund your money.

All you need to do is:
1. Email info@beemybaby.co.nz with details of why the item is being returned and we will provide the return address details. 
2. Return the product in its original condition including packaging (at your cost) within 14 days of purchase.
3. We will then replace or refund the item. If the return is a result of a faulty product or is our fault for sending the wrong size etc then we will pay for the return shipping cost.  Otherwise you will be required to cover the courier cost.

 

Currency
All products are priced in New Zealand dollars and include GST.

 

Payment
Orders can be paid for via Paypal (credit card), Internet banking or Bank deposit. 
Payment is required in full before your order is sent.

 

Free Gift Wrapping
At Bee My Baby we offer a FREE gift wrapping service.
When checking out just enter the recipients address, tick the box to indicate that your items are a gift, enter the gift message and we will do the rest.
Your gift will be carefully wrapped and the gift message will then be attached. The gift will be sent direclty to the recipient.
Don't worry the invoice will not be included!

 

Viewing Orders
Log on to your account to view order details, status, and reorder.

 

Updating Account Information
Log on to your account to view and manage your details and addresses. Also access your wishlist and email to a friend. 

 

If you have any further queries please contact us:  info@beemybaby.co.nz