Customer Service & Help 

 

Welcome to Bee My Baby, your online baby shop! 

Please read these terms and conditions carefully before ordering any products from our website. By using our website www.beemybaby.co.nz and/or placing an order you are agreeing to the following terms and conditions. If you have any questions or concerns please email us at info@beemybaby.co.nz

 

 

Shipping & Delivery
All deliveries within New Zealand are a flat rate of only $6.
All orders (paid in full before 1pm) will be sent the same day (Monday-Friday). 
We use a 'Track and Trace' service on all orders within NZ. You will be emailed the tracking details when the order has been sent.

We aim for overnight delivery within the North Island (Monday - Friday).
1-2 Days Delivery for the South Island.
Please allow an extra day for Rural Delivery.

Delivery is FREE for all orders over $80 (delivered within New Zealand only).

 

Pay By LayBuy
Place your order now and receive it like normal, but instead pay the cost over 6 interest free payments

When in the Checkout click Pay by Laybuy and you will be taken to the Laybuy website. Simply follow the instructions from there.

No set up fees!
No minimum spend!

Available for New Zealand orders only.

 

International Shipping & Delivery
We offer Express Tracked Priority Shipping to Australia for just $18 NZD. GST is not charged on International orders.

We do ship Worldwide. Please email us: info@beemybaby.co.nz and let us know which country you would like your item sent to and we will arrange a shipping quote for you.

  

Returns & Replacements
If for any reason you are not completely satisfied with your purchase please contact us at info@beemybaby.co.nz within 7 days of receiving your order. We will arrange either an exchange or store credit note (excluding shipping costs).

  • We will only accept items that are returned in their original condition (unused, unwashed condition, with all packaging and tags attached) and with a copy of your invoice.
  • Exchanges and credit notes can only be given to the person who bought the item.
  • The cost of the return delivery is the responsibility of the buyer and not Bee My Baby.
  • We recommend that you send your return parcel by track and trace post. We cannot accept responsibility for items that are lost. Please also include a self addressed prepaid satchel for your new product to be returned in. 
  • There are no refunds or exchanges on sale items.
  • If the returned items have been used, or if the original packaging has been altered or damaged in anyway, your return will not be accepted.


Faulty or Damaged Items

  • All items are thoroughly checked before being sent. If by any chance you do receive a faulty or damaged item please contact us at info@beemybaby.co.nz within 7 days to arrange a replacement, credit note or refund.
  • If possible please take a photo of the fault.
  • All items returned as faulty will be inspected first and any items that appear to have been used by the customer or damaged will not be accepted as faulty.

 

Currency
All products are priced in New Zealand dollars and include GST.

 

Payment
Orders can be paid for via Paypal (credit card), LayBuy, Internet banking or Bank deposit. 
Payment is required in full before your order is sent.

 

Free Gift Wrapping
At Bee My Baby we offer a FREE gift wrapping service.
When your at the Checkout just enter the recipients address, tick the box to indicate that your items are a gift, enter the gift message and we will do the rest.
Your gift will be carefully wrapped and the gift message will then be attached. The gift will be sent directly to the recipient.
Don't worry the invoice will not be included!

 

Viewing Orders
Log on to your account to view order details, status, and reorder.

 

Updating Account Information
Log on to your account to view and manage your details and addresses. Also access your wishlist and email to a friend. 

 

If you have any further queries please contact us:  info@beemybaby.co.nz